Hot Car Accessories, Inc – Refund & Return Policy

Our goal is for you to be completely satisfied with your purchase. Please contact us with any questions or concerns before ordering or if you have installation questions.

Please send all inquiries to se*****@***************es.com or contact us at 352-688-8160 (Monday–Thursday, 10 AM – 4 PM EST).

Returns:

• Some exceptions apply. Contact us for details.
• Non-electric items: Return within 30 days of delivery, including fans and radiators.
• Electric items: Return within 60 days of delivery.
• Items must be new, unused, and include original packaging.
• Customer is responsible for return shipping. We recommend insuring the package.
• Damaged returned items will not be accepted. The customer must file a claim with the shipping carrier.
• A 15% restocking fee applies and may be higher for select special-order items.
• Original shipping costs are non-refundable.

Return Instructions:

• Always contact us first for specific instructions.
• Send returns to: Hot Car Accessories, Attn: Returns, 13721 Linden Drive, Spring Hill, FL 34609.
• Include a copy of your invoice and a note explaining the reason for the return.
• Indicate whether you want a refund or an exchange.
• For exchanges, specify the replacement item. Any price difference will be charged or credited before shipping.
• If a refund is issued, original shipping costs will be deducted.

Non-Returnable Items:

• Custom-made, painted items, gift certificates, and items not in new condition.
• Stainless steel items without the protective blue film.
• Car covers, seat covers, car mats, and special-order products.
• Used products are generally sold as is and subject to approval.

Freight Items:

• Inspect items upon delivery. Do not sign if damaged.
• Signed deliveries assume full liability.
• Non-returnable unless damaged in transit or incorrect.
• Approved returns are subject to a 25% restocking fee. Return shipping is the customer’s responsibility.

Damaged Items:

• Inspect items immediately upon delivery.
• Report damage within 3 business days, or it becomes the customer’s responsibility.
• Keep all packaging and provide photos of the box and item.
• We will provide instructions for replacement or refund.

Warranty:

• Applies to specific wear items only.
• Customer initially pays for return shipping.
• Items are inspected for defects, improper installation, or misuse.
• Valid warranty claims receive a replacement at no cost (one time only).
• If not covered, the item will be returned at the customer’s expense.

Electrical Items:

• Must be installed and tested within 7 business days.
• Any issues must be reported within 3 business days after testing.

Refunds:

• We will notify you once your return is inspected.
• Only the product cost is refundable. Labor or other costs are not covered.
• Approved refunds take 7–10 business days to appear on your original payment method.

Order Cancellations & Shipping:

• Orders can be canceled for a full refund before shipment. Special-order items may not be eligible.
• Orders over $700 require a signature upon delivery.
• Shipping times may vary. Contact us if your order has not arrived within 3 weeks.

Communication & Notes:

• Contact us for any order issues so we can resolve them quickly.
• Verify your shipping address, phone number, email, and part details.
• Prices may change. You will be notified before processing any updates.
• Include your name, phone number, and email inside the return package.
• You will receive a sales receipt via email. If not received, please contact us.