Our goal is that all of our loyal customers are thrilled with the Viper Up-grade Accessories that you purchase for us at The Viper Store.

If you are unhappy in any way with any product you purchased from us you may return it within 30 days from ship date.

The following prerequisites apply:

1. Product is returned in new and unused condition.
2. If you receive your product damaged in any way, you must contact TVS immediately upon receipt. Under these circumstances, you may ship the item back to TVS and we will send you a new one.
3. Purchaser pays for shipping when returning a product for any reason.
4. Purchaser is responsible if product is lost in transit or damaged upon returning it.
5. The product must be received by TVS within 30 days of date the product was originally shipped to customer.
6. Certain items do not qualify for a refund. These special order, custom items, or otherwise marked on the product purchase price on our site are not returnable or refundable.
7. Most products have a re-stock fee. This applies to any product(s) returned. A 15% more (as indicated on our site) is withheld depending on the product.
8. Original shipping is not Refundable.

Return products must be sent by United States Postal Service “insured” to:

The Viper Store warehouse. Please email us for the address at Admin@TheViperStore.com

Note: Please realize that Postage, Shipping and Handling costs are not refundable

1. Returned products must be received in like-new and unused condition. Damaged or used products are not refundable.
2. If you are making a return because of a defect in the product you will be entitled to receive another “same” product from TVS upon receipt of the original product purchased.
3. If you do not receive your product. Simply contact TVS and we will trace your product for you.
   Keep in-mind that your product might be delayed because of weather, disaster, strike or other reasons outside TVS’s control.
   If the product is lost or damaged in shipping from us we will replace your product.
   Keep in mind that we do have to follow the shippers guidelines on a waiting period in filing a claim before we ship the replacement product.
   You may be required to fill out a postal lost or damaged form and fax or send to us.
4. If you are shipping a product back to us for any reason you are solely responsible for it’s delivery to us in the required condition.
   the product is lost or damaged during shipping you are responsible for obtaining reimbursement from the shipping company that you used.
   Therefore, it is important that you insure your product for its’ full value when you return ship it to us.
   Therefore, it is important that you insure your product for its’ full value when you return ship it to us.
   Once you send it, TVS can not be responsible for the product if it is damaged or lost.
5. Refunds will be issued within 7 days of product receipt and acceptance by TVS. Return to: The Viper Store, Return Department, 13721 Linden Drive, Spring Hill, FL 34609
6. ABUSE: Although it is our sincere desire to please all of our customers TVS will not tolerate fraud of any kind.
   If fraudulent purchases or returns are suspected we will cooperate fully with law enforcement authorities and any other applicable government agencies.