Normally we will ship what is available and include a note or email you letting you know the rest will be on the way as soon as they come in.

Normally special order products take 3-4 weeks for delivery.

All of our products are shipped from Spring Hill, Florida.

Most products are shipped via US Priority Mail. However, some are shipped via UPS.

Every product has a description of what method it will be shipped next to the Postage and Handling price on the Product Order page.

In that case you will receive two deliveries. One from the US Mail Service and one from UPS.

Products delivered by US Mail have to be signed for if they are over $99.99.

If you are not home when your Postal Carrier attempts the delivery they will hold it for you at your local US Post Office. Sometimes they will leave a pink postcard informing you and sometimes they do not. Call your local US Post Office and ask if they are holding a package for your address.

You may then go to the Post Office and pick up your item.

If your product is being delivered by UPS and you are not home they will either leave it at your door or leave you a postcard to call and arrange a time that someone will be at your home to sign for it.

If your shipment is delayed there is a reason for it.

Sometimes the shipment is delayed within the mailing system.

Unfortunately, we have no control over that.

Shipping can be delayed by product availability as well.

During the months of June to September it is Hurricane Season for Florida.

If you see on the news that Florida is being hit by a hurricane you can assume an extra week for delivery.

All of our shipments are covered under insurance. You will always get another new product after the insurance process is gone through.

If your product is delayed it can be tracked by either the US Postal Service or UPS.

If it is determined it is lost in the system then you must contact The Viper Store for instructions.

We will walk you through the claims process. Unfortunately, each case has a different time frame and procedure.

Please keep in mind we shipping is highly dependent on your local Post Office or Postal System. We can not control how long it takes your package to get through your home countries Customs Department. Packages can also be held up in customs for many reasons, including; broke open boxes, random searches, ect…