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Return Policy

Hot Car Accessories, Inc.
Our stores:

TheViperStore.com,  NewChallengerStore.comTheProwlerStore.com, TheCrossfireStore.com, FordRaptorStore.com and more

We want you to be satisfied with your new purchase.  Therefore, if you are not satisfied with your product - most items are returnable with a 15% Restock / Return Fee.
For example if you paid $100.00 for a returnable product you would be refunded $85.00.  Original shipping and handling is not refundable.
Some items may have a higher restock fee based on the manufacturers rules.  Special order items are not refundable.  Each items return fee is posted under the "Add to Cart" button.

Conditions for return:
Items that are returnable have a 30 day return policy.
All items are subject to a return fee.  Standard return fee is 15% of item original price is assessed unless a different amount is posted next to the product you are ordering.  Some products have a higher return fee if a special order.   Shipping is not refundable. 
It is the customers responsibility to return the items in new condition - we recommend UPS or FedEx.  Items must be insured by the sender in case they are lost or damaged in shipping back to us.
Email or call us for a return authorization number.
Returned items must be in new, undamaged and unused condition.
All original packing must be with item.
Items that came with film over them to protect the metal finish - must still have the outer film attached.
Items with double sided tape must have NOT had the red film over the tape removed.

Cancellation of Order:
We try and accommodate the wishes of our customers.  Items that are refundable may be cancelled at anytime before they ship out. 
A 5% Fee is withheld on cancelled item refunds if part has been shipped.  Original shipping cost is not refundable.
It item is a special order or custom made order - once ordered and paid for it is subject to the same return fee as if it was mailed.
Non-Refundable or custom items are not refundable even on cancellation as we order and pay the manufacturer for the product once you order.

 

Damaged items
We are happy to work with you on any damaged items.
Items that are arrived damaged or broken must be reported within 2 business days.
The customer is responsible for keeping all the original packing and box(es).  Without the original boxes we are not able to file a claim with the shipper and no compensation can be given to the customer.
We will ask for photos of the box and/or item to file a shipping claim, the buyer is responsible for providing those to us.
Once we determine by photos that the package was damaged in shipping we will make arrangements to have the damaged item picked up at no cost to you.  We will then send you a replacement part.

Refunds:
Refunds will be issued within seven business days upon returns arrival, inspection and approval.  Refunds will be issued back in the same manner they came to us.
PayPal purchases will be issued back through PayPal, which will then refund your credit card company or bank account.  Credit card purchases will be issued back to the bank card account.  Please allow one week for us to process a return upon receiving and inspecting it.  If you ordered through PayPal using a credit card your refund will processed through PayPal which will refund your credit card.  This process can take a few days to show our your account.

        Special Order Item Returns:
Special order items are generally NOT refundable.  However, we do post next to each item on our website the return rate and conditions for each item.


Items returned after 30 days of sale date or in NOT new condition will not be processed. Customer is responsible for paying the shipping back to them.
Return item to this address:
Hot Car Accessories
TheViperStore
Attn:  Returns
13721 Linden Dr.
Spring Hill, FL 34609

If you have any questions please feel free to call us directly at (352) 688-8160 M-F EST
or email us at support@HotCarAccessories.com

Please have ready or include in your email the name the order is under, your phone number with voice mail and the best time to reach you.

Thank you so much.  We truly hope you love your items!

From our Team to you - All the Very Best!

 

 

 

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Not affiliated with Dodge, Chrysler Corporation or it's divisions.